Transformation stories
People are the heart of every organization. They deserve the right support, especially when they have to work with new tools. We guide them through our collaboration transformation process and only leave when everyone is satisfied.
Cases
Curious about our approach? Wondering what our method actually delivers? Our customers have their say in the cases below.
Our unique approach
1. Resolved
2. Seamless
3. Connected
4. Transparent
Zoom Virtual Agent handles customer queries end-to-end, across chat and voice. It doesn't just provide information; it completes processes. Authentication, data retrieval, order updates, and case creation, all within a single interaction, without a human agent stepping in.
When a query exceeds what the bot can handle, it transfers the conversation to a human agent, along with the complete interaction history. No repetition for the customer. No standing start for the agent. The handoff is invisible.
Zoom Virtual Agent integrates with Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, and more. It retrieves data, updates records, and triggers workflows directly, without requiring manual input from your team or a separate integration layer.
Every automated action is traceable. Your team can see which data source was used, which decision path was followed, and what the bot communicated. Audit trails are available as standard, giving IT managers and compliance teams the oversight they need to deploy with confidence.
Strategy
Build a strong foundation for effective collaboration
Effective remote collaboration is more critical than ever. But how do you make it happen? We discuss your needs and requirements, arriving at a concrete step-by-step plan for effective remote collaboration.
Technology
Create the technical foundation for successful adoption
We help you integrate collaboration tools into your IT environment, balancing security and ease of use. This approach makes both the IT team and users happy.
Adoption
Make sure new tools are embraced in no time
Our unique adoption program helps familiarize people with innovative tools that make meetings more productive and enjoyable. Inspiration is key.
Support
Make virtual collaboration a lasting success
Our experienced team of specialists is at your service, from technical issues to user questions and new collaboration challenges. Together, we ensure unrivaled virtual collaboration.