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Sustainable support for virtual collaboration

Your new collaboration tool has been successfully implemented, all of your colleagues have received training and started working together with enthusiasm: great! However, it can occur that after the implementation there are some questions from your colleagues. Or maybe your IT department has requests about how and when to update your tool.

Meet Duppal Support

The Meet Duppal Team is also available after the implementation. We are happy to answer any questions your colleagues might have and to support you with services like a brush-up training or new collaboration scenarios. Together we ensure that virtual collaboration is and stays successful!

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Approachable support for your organization

Meet Duppal is a team of enthusiastic and experienced specialists who, in cooperation with you, will ensure that virtual collaboration is effective and successful. We are an accessible source of information with attention for the users and we know what is going on within your organization. With a Meet Duppal support contract you benefit from a strong SLA and much more.

User questions

The Meet Duppal team is available to answer your questions. Do you have a new scenario for which you want to use your collaboration tool? We are happy to think along with you.

Monitoring

Using smart analytics, we are always up to date when it comes to the use of your tool(s) within your organization. This enables us to ensure that the tool is always ready for possible changes in your organization.

Knowledge database

As a customer of Duppal, you receive access to our extensive Meet Duppal Room. Through this online platform you have a direct connection to our specialists and through this portal, we provide you with the latest product updates, analytics, project information and support.

Technical helpdesk

The Meet Duppal team ensures the optimal technical implementation of your unified communications solution. For technical questions and issues you can contact our experienced helpdesk. We will make sure your questions and issues are solved as soon as possible.

Do you want to ensure that virtual collaboration becomes and remains a lasting success?

Let us take care of you

Meet Duppal Support

Meet Duppal is a complete support service for organizations. With a Meet Duppal Support contract you benefit from the experience of our team of specialists. We support you with any problems and user questions and provide knowledge about your UC solution. We do this in a customer-friendly way, with the aim of making and keeping the virtual collaboration within your organization enjoyable and effective.

“Duppal helped us solve various issues. For instance, when we experienced a problem with the image quality and they shared the best practices concerning security. Duppal also offers support for the technical integration of Zoom Rooms with Microsoft Teams or if our users have questions about whether to use the Meetings or the Webinars tool.”

– Dennis Mandema, Network Engineer and Zoom Administrator at Basic-Fit

The Duppal Toolbox

We implement high-tech solutions from the best collaboration tool manufacturers: Cisco, Pexip, and Zoom. This approach gives us all the tools to turn every meeting into an inspiring event.

Cisco Webex offers a broad and secure collaboration portfolio, with numerous variants that are optimized for your work processes.

Pexip is a reliable platform that allows you to connect your video conferencing rooms to numerous meeting tools, including Microsoft Teams.

With Zoom, you get a collaboration platform with endless possibilities, high user satisfaction and worldwide coverage.

Questions? Ask away!

Team Duppal is here to help.

Let’s meet!