ENABLE USERS TO GET THE MOST OUT OF YOUR UC TOOL
When it comes to IT, your biggest challenge is to satisfy the end-user. As an IT-professional, you need to ask yourself whether you want a fancy tool or a solution that actually works. After all, a tool is only as successful as its acceptance and usage. How do you make sure your carefully selected UC tool is used to its full potential by end users?
WHY USER ADOPTION
About 70% of all IT projects fail to deliver desired results. One of the main reasons of failure is poor user adoption. You may be over the moon with your fancy new tool, but that doesn’t mean that your people are too. In fact, they often consider new tools as an unwelcome change that brings extra work load. Resistance, a lack of knowledge or unclear communication are just a few factors that hinder successful implementation. User adoption is about creating acceptance by eliminating uncertainties and highlighting benefits and opportunities. It’s about explaining and showing users how the tool will change the way they work for the better. Successful implementations are driven by people, not by IT.
User adoption is about more than just training. It’s a variety of activities that learn and stimulate users to use a tool efficiently. The success of user adoption depends on user involvement in an early stage of the implementation, which means that you should make sure that goals are not only IT- but also people-oriented.
It doesn’t matter which tool you want to (re)introduce, we have our usage & adoption program ready for you. These programs normally include:
- Full organization/planning
- Communication campaign
- Training (remote, class & personal)
- Floorwalking for on-the-fly support questions
- Usage & Adoption material (Quick reference cards, FAQs and videos)
- You will get a fixed price based on estimated hours for the full program
Tools that we have experience with are:
- Microsoft Teams
- Office365 programs
- Anywhere 365
- Cisco Webex
- Any audiovisual and videoconferencing solution (also on premise)
HAPPY TO HELP
Do you want to get more out of your collaboration tool? Our user adoption programs increase awareness, acceptance and understanding and will help your tool to become an essential part in daily work life, which will increase the ROI of your IT project.Get in touch