{"id":261304,"date":"2026-08-26T21:18:47","date_gmt":"2026-08-26T21:18:47","guid":{"rendered":"https:\/\/www.duppal.com\/geen-onderdeel-van-een-categorie\/zes-dingen-die-een-goede-chatbot-moet-kunnen\/"},"modified":"2026-08-26T21:18:47","modified_gmt":"2026-08-26T21:18:47","slug":"zes-dingen-die-een-goede-chatbot-moet-kunnen","status":"publish","type":"post","link":"https:\/\/www.duppal.com\/nl\/blog-nl\/zes-dingen-die-een-goede-chatbot-moet-kunnen\/","title":{"rendered":"Zes dingen die een goede chatbot moet kunnen"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"

Zeven op de tien mensen krijgen via een chatbot geen antwoord op hun vraag. Dat leidt tot flinke kritiek, en terecht. Maar alles wat momenteel misgaat, is te voorkomen. Dit artikel beschrijft zes dingen die een goede chatbot moet kunnen en wat je daar zelf aan kunt doen.<\/p>\n","protected":false},"author":26,"featured_media":261302,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[61],"tags":[],"class_list":["post-261304","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-nl"],"acf":[],"yoast_head":"\nZes dingen die een goede chatbot moet kunnen - Duppal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.duppal.com\/nl\/blog-nl\/zes-dingen-die-een-goede-chatbot-moet-kunnen\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Zes dingen die een goede chatbot moet kunnen - Duppal\" \/>\n<meta property=\"og:description\" content=\"Zeven op de tien mensen krijgen via een chatbot geen antwoord op hun vraag. Dat leidt tot flinke kritiek, en terecht. Maar alles wat momenteel misgaat, is te voorkomen. Dit artikel beschrijft zes dingen die een goede chatbot moet kunnen en wat je daar zelf aan kunt doen.\" \/>\n<meta property=\"og:site_name\" content=\"Duppal\" \/>\n<meta property=\"article:published_time\" content=\"2026-08-26T21:18:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.duppal.com\/wp-content\/uploads\/2026\/08\/Scherm\u00adafbeelding-2026-08-26-om-22.06.35-scaled.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1280\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Sven\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Geschreven door\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sven\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.duppal.com\\\/nl\\\/blog-nl\\\/zes-dingen-die-een-goede-chatbot-moet-kunnen\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.duppal.com\\\/nl\\\/blog-nl\\\/zes-dingen-die-een-goede-chatbot-moet-kunnen\\\/\"},\"author\":{\"name\":\"Sven\",\"@id\":\"https:\\\/\\\/www.duppal.com\\\/#\\\/schema\\\/person\\\/2be248e801aa4607273e1a26f58c99e2\"},\"headline\":\"Zes dingen die een goede chatbot moet kunnen\",\"datePublished\":\"2026-08-26T21:18:47+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.duppal.com\\\/nl\\\/blog-nl\\\/zes-dingen-die-een-goede-chatbot-moet-kunnen\\\/\"},\"wordCount\":8,\"publisher\":{\"@id\":\"https:\\\/\\\/www.duppal.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.duppal.com\\\/nl\\\/blog-nl\\\/zes-dingen-die-een-goede-chatbot-moet-kunnen\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.duppal.com\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/Scherm\u00adafbeelding-2026-08-26-om-22.06.35-scaled.png\",\"articleSection\":[\"Blog NL\"],\"inLanguage\":\"nl-NL\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.duppal.com\\\/nl\\\/blog-nl\\\/zes-dingen-die-een-goede-chatbot-moet-kunnen\\\/\",\"url\":\"https:\\\/\\\/www.duppal.com\\\/nl\\\/blog-nl\\\/zes-dingen-die-een-goede-chatbot-moet-kunnen\\\/\",\"name\":\"Zes dingen die een goede chatbot moet kunnen - Duppal\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.duppal.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.duppal.com\\\/nl\\\/blog-nl\\\/zes-dingen-die-een-goede-chatbot-moet-kunnen\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.duppal.com\\\/nl\\\/blog-nl\\\/zes-dingen-die-een-goede-chatbot-moet-kunnen\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.duppal.com\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/Scherm\u00adafbeelding-2026-08-26-om-22.06.35-scaled.png\",\"datePublished\":\"2026-08-26T21:18:47+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.duppal.com\\\/nl\\\/blog-nl\\\/zes-dingen-die-een-goede-chatbot-moet-kunnen\\\/#breadcrumb\"},\"inLanguage\":\"nl-NL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.duppal.com\\\/nl\\\/blog-nl\\\/zes-dingen-die-een-goede-chatbot-moet-kunnen\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\\\/\\\/www.duppal.com\\\/nl\\\/blog-nl\\\/zes-dingen-die-een-goede-chatbot-moet-kunnen\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.duppal.com\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/Scherm\u00adafbeelding-2026-08-26-om-22.06.35-scaled.png\",\"contentUrl\":\"https:\\\/\\\/www.duppal.com\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/Scherm\u00adafbeelding-2026-08-26-om-22.06.35-scaled.png\",\"width\":2560,\"height\":1280,\"caption\":\"Chatbot Duppal\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.duppal.com\\\/nl\\\/blog-nl\\\/zes-dingen-die-een-goede-chatbot-moet-kunnen\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.duppal.com\\\/nl\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Zes dingen die een goede chatbot moet kunnen\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.duppal.com\\\/#website\",\"url\":\"https:\\\/\\\/www.duppal.com\\\/\",\"name\":\"Duppal\",\"description\":\"Wat een Zoom-partner voor bedrijven kan doen\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.duppal.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.duppal.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"nl-NL\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.duppal.com\\\/#organization\",\"name\":\"Duppal\",\"url\":\"https:\\\/\\\/www.duppal.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\\\/\\\/www.duppal.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.duppal.com\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/Logo-Duppal-2026_Logo-Spiced.svg\",\"contentUrl\":\"https:\\\/\\\/www.duppal.com\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/Logo-Duppal-2026_Logo-Spiced.svg\",\"width\":1920,\"height\":1080,\"caption\":\"Duppal\"},\"image\":{\"@id\":\"https:\\\/\\\/www.duppal.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.duppal.com\\\/#\\\/schema\\\/person\\\/2be248e801aa4607273e1a26f58c99e2\",\"name\":\"Sven\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/09fc022962abee987e988c42091836d159f4e1a58e200c9adff3b64b7060de84?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/09fc022962abee987e988c42091836d159f4e1a58e200c9adff3b64b7060de84?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/09fc022962abee987e988c42091836d159f4e1a58e200c9adff3b64b7060de84?s=96&d=mm&r=g\",\"caption\":\"Sven\"},\"url\":\"https:\\\/\\\/www.duppal.com\\\/nl\\\/author\\\/eefje\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Zes dingen die een goede chatbot moet kunnen - Duppal","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.duppal.com\/nl\/blog-nl\/zes-dingen-die-een-goede-chatbot-moet-kunnen\/","og_locale":"nl_NL","og_type":"article","og_title":"Zes dingen die een goede chatbot moet kunnen - Duppal","og_description":"Zeven op de tien mensen krijgen via een chatbot geen antwoord op hun vraag. Dat leidt tot flinke kritiek, en terecht. Maar alles wat momenteel misgaat, is te voorkomen. Dit artikel beschrijft zes dingen die een goede chatbot moet kunnen en wat je daar zelf aan kunt doen.","og_site_name":"Duppal","article_published_time":"2026-08-26T21:18:47+00:00","og_image":[{"width":2560,"height":1280,"url":"https:\/\/www.duppal.com\/wp-content\/uploads\/2026\/08\/Scherm\u00adafbeelding-2026-08-26-om-22.06.35-scaled.png","type":"image\/png"}],"author":"Sven","twitter_card":"summary_large_image","twitter_misc":{"Geschreven door":"Sven"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.duppal.com\/nl\/blog-nl\/zes-dingen-die-een-goede-chatbot-moet-kunnen\/#article","isPartOf":{"@id":"https:\/\/www.duppal.com\/nl\/blog-nl\/zes-dingen-die-een-goede-chatbot-moet-kunnen\/"},"author":{"name":"Sven","@id":"https:\/\/www.duppal.com\/#\/schema\/person\/2be248e801aa4607273e1a26f58c99e2"},"headline":"Zes dingen die een goede chatbot moet kunnen","datePublished":"2026-08-26T21:18:47+00:00","mainEntityOfPage":{"@id":"https:\/\/www.duppal.com\/nl\/blog-nl\/zes-dingen-die-een-goede-chatbot-moet-kunnen\/"},"wordCount":8,"publisher":{"@id":"https:\/\/www.duppal.com\/#organization"},"image":{"@id":"https:\/\/www.duppal.com\/nl\/blog-nl\/zes-dingen-die-een-goede-chatbot-moet-kunnen\/#primaryimage"},"thumbnailUrl":"https:\/\/www.duppal.com\/wp-content\/uploads\/2026\/08\/Scherm\u00adafbeelding-2026-08-26-om-22.06.35-scaled.png","articleSection":["Blog NL"],"inLanguage":"nl-NL"},{"@type":"WebPage","@id":"https:\/\/www.duppal.com\/nl\/blog-nl\/zes-dingen-die-een-goede-chatbot-moet-kunnen\/","url":"https:\/\/www.duppal.com\/nl\/blog-nl\/zes-dingen-die-een-goede-chatbot-moet-kunnen\/","name":"Zes dingen die een goede chatbot moet kunnen - Duppal","isPartOf":{"@id":"https:\/\/www.duppal.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.duppal.com\/nl\/blog-nl\/zes-dingen-die-een-goede-chatbot-moet-kunnen\/#primaryimage"},"image":{"@id":"https:\/\/www.duppal.com\/nl\/blog-nl\/zes-dingen-die-een-goede-chatbot-moet-kunnen\/#primaryimage"},"thumbnailUrl":"https:\/\/www.duppal.com\/wp-content\/uploads\/2026\/08\/Scherm\u00adafbeelding-2026-08-26-om-22.06.35-scaled.png","datePublished":"2026-08-26T21:18:47+00:00","breadcrumb":{"@id":"https:\/\/www.duppal.com\/nl\/blog-nl\/zes-dingen-die-een-goede-chatbot-moet-kunnen\/#breadcrumb"},"inLanguage":"nl-NL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.duppal.com\/nl\/blog-nl\/zes-dingen-die-een-goede-chatbot-moet-kunnen\/"]}]},{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/www.duppal.com\/nl\/blog-nl\/zes-dingen-die-een-goede-chatbot-moet-kunnen\/#primaryimage","url":"https:\/\/www.duppal.com\/wp-content\/uploads\/2026\/08\/Scherm\u00adafbeelding-2026-08-26-om-22.06.35-scaled.png","contentUrl":"https:\/\/www.duppal.com\/wp-content\/uploads\/2026\/08\/Scherm\u00adafbeelding-2026-08-26-om-22.06.35-scaled.png","width":2560,"height":1280,"caption":"Chatbot Duppal"},{"@type":"BreadcrumbList","@id":"https:\/\/www.duppal.com\/nl\/blog-nl\/zes-dingen-die-een-goede-chatbot-moet-kunnen\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.duppal.com\/nl\/"},{"@type":"ListItem","position":2,"name":"Zes dingen die een goede chatbot moet kunnen"}]},{"@type":"WebSite","@id":"https:\/\/www.duppal.com\/#website","url":"https:\/\/www.duppal.com\/","name":"Duppal","description":"Wat een Zoom-partner voor bedrijven kan doen","publisher":{"@id":"https:\/\/www.duppal.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.duppal.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"nl-NL"},{"@type":"Organization","@id":"https:\/\/www.duppal.com\/#organization","name":"Duppal","url":"https:\/\/www.duppal.com\/","logo":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/www.duppal.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.duppal.com\/wp-content\/uploads\/2025\/11\/Logo-Duppal-2026_Logo-Spiced.svg","contentUrl":"https:\/\/www.duppal.com\/wp-content\/uploads\/2025\/11\/Logo-Duppal-2026_Logo-Spiced.svg","width":1920,"height":1080,"caption":"Duppal"},"image":{"@id":"https:\/\/www.duppal.com\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.duppal.com\/#\/schema\/person\/2be248e801aa4607273e1a26f58c99e2","name":"Sven","image":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/secure.gravatar.com\/avatar\/09fc022962abee987e988c42091836d159f4e1a58e200c9adff3b64b7060de84?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/09fc022962abee987e988c42091836d159f4e1a58e200c9adff3b64b7060de84?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/09fc022962abee987e988c42091836d159f4e1a58e200c9adff3b64b7060de84?s=96&d=mm&r=g","caption":"Sven"},"url":"https:\/\/www.duppal.com\/nl\/author\/eefje\/"}]}},"_links":{"self":[{"href":"https:\/\/www.duppal.com\/nl\/wp-json\/wp\/v2\/posts\/261304","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.duppal.com\/nl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.duppal.com\/nl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.duppal.com\/nl\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/www.duppal.com\/nl\/wp-json\/wp\/v2\/comments?post=261304"}],"version-history":[{"count":0,"href":"https:\/\/www.duppal.com\/nl\/wp-json\/wp\/v2\/posts\/261304\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.duppal.com\/nl\/wp-json\/wp\/v2\/media\/261302"}],"wp:attachment":[{"href":"https:\/\/www.duppal.com\/nl\/wp-json\/wp\/v2\/media?parent=261304"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.duppal.com\/nl\/wp-json\/wp\/v2\/categories?post=261304"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.duppal.com\/nl\/wp-json\/wp\/v2\/tags?post=261304"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}