SETTING UP A FUTURE-PROOF COMMUNICATION SOLUTION
MS Mode is a Fashion retailer, specialized in clothes for curvy women. MS mode has an omnichannel approach and has stores throughout Europe. The year 2016 for MS Mode was very challenging with a bankruptcy and a restart in a only a few months. It resulted in a healthy organization with a clear strategy; becoming number one in serving the self-conscious women of today.
The restructuring of the company also has its effect on the IT organization. The new long-term approach of MS Mode expects a solid IT infrastructure. A proper communication solution is also part of that. Duppal managed the transition from a traditional PBX situation to a full Skype for Business environment including telephony and Anywhere365 Universal Contact Centers (UCCs).
“Duppal was able to control the project. At a certain point in time even with some strong advices on the launching time. It resulted in a smooth transition for IT and users.” (Niels Appel, IT Service Manager MS Mode)
Curious about the challenges that MS Mode faced and the services that Duppal provided? Read all about it in the reference case.